verified SJR 6,011 · Q1 • database Scopus / SJR & Web of Science indexed

United States · SAGE Publications Inc.

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Journal of Service Research

Journal of Service Research is a journal indexed in SJR in Sociology and Political Science and Organizational Behavior and Human Resource Management with an H index of 156. It has an SJR impact factor of 6,011 and it has a best quartile of Q1. It is published in English. It has an SJR impact factor of 6,011.

ISSN: 1094-6705

Editorial: SAGE Publications Inc.

Category: Sociology and Political Science

Indexation: verifiedScopus / SJR verifiedWeb of Science

Unclaimed profile — some fields may be incomplete.

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schedule Datos CoP · solo campos en BD

SJR Impact Factor trending_up

6,011 Q1

H-index 156

Tasa de Aceptación pie_chart

22% Selectiva

Fuente Acceptance_Rate

Tiempo a publicación hourglass_top

NPD

Campo Sin dato

Coste de Publicación (APC) payments

NPD Subscription

Ruta Non-OA NPD

Metrics

Campos Scimago / CoP — sin series inventadas

Scopus / SJR Web of Science

SJR Impact

6,011

H-index

156

Docs (year)

Docs 3y

116

Total refs

5435

Cites 3y

1873

Citable 3y

105

Cites/Doc 2y

11.35

Ref/Doc

76.55

Immediate OA

—

Embargoed OA

NPD

Non OA / Submission

—

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Best articles by citations

Consumer Evaluations of Service Brand Extensions

You Say You Want a Revolution? Drawing on Social Movement Theory to Motivate Transformative Change

Employees' Willingness to Report Service Complaints

Economic Service Quotas

Does Culture Influence Web Site Quality Expectations?

Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay

Design Antecedents of Telepresence in Virtual Service Environments

Dear Readers

Customer Self-Efficacy in Technology-Based Self-Service

Customer Self-Efficacy and Response to Service

Customer Referral Behavior

Customer Equity Management

SHOW MORE ARTICLES

Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being

A Contingency Approach to Modeling Satisfaction with Management Consulting Services

Configuring Service Operations in Accordance with Customer Needs and Preferences

Comment: Engagement and Experiences: Comment on Brodie, Hollenbeek, Juric, and Ilic (2011)

Combining Service and Sales at the Point of Customer Contact

Can Customers Detect Script Usage in Service Encounters?

Automating Service

An Investigation of Visualization and Documentation Strategies in Services Advertising

An Industry/Academic Perspective on Customer Success Management

A Tale of Two Countries' Conservatism, Service Quality, and Feedback on Customer Satisfaction

A Product-Process Matrix for Electronic B2C Operations

A Practitioner's Comment on Aimee L. Drolet and Donald G. Morrison's "Do We Really Need Multiple-Item Measures in Service Research?"

FAQS

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