verified SJR 3,348 · Q1 • database Scopus / SJR & Web of Science indexed

United Kingdom · Emerald Group Publishing Ltd...

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Journal of Service Management

Journal of Service Management is a journal indexed in SJR in Strategy and Management and Business, Management and Accounting (miscellaneous) with an H index of 96. It has a price of 2655 €. It has an SJR impact factor of 3,348 and it has a best quartile of Q1. It has an SJR impact factor of 3,348.

ISSN: 1757-5818

Publisher: Emerald Group Publishing Ltd.

Category: Strategy and Management

Indexation: verifiedScopus / SJR verifiedWeb of Science

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schedule CountryOfPapers database fields

SJR Impact Factor trending_up

3,348 Q1

H-index 96

Acceptance rate pie_chart

27% Selective

Source Acceptance_Rate

Time to publication hourglass_top

NPD

Field NPD

Publication cost (APC) payments

2.655 € Subscription

Non-OA path 0 €

Metrics

Scimago and CountryOfPapers database fields

Scopus / SJR Web of Science

SJR Impact

3,348

H-index

Docs (year)

Docs 3y

122

Total refs

4262

Cites 3y

1787

Citable 3y

119

Cites/Doc 2y

13.38

Ref/Doc

86.98

Immediate OA

2655 €

Embargoed OA

NPD

Non OA / Submission

0 €

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Best articles by citations

Beyond brand fit

Why did they do it? How customers' self-service technology introduction attributions affect the customer-provider relationship

Customer orientation and future market focus in NSD

Customer experience from a self-service system perspective

Customer experience design: a case study in the cultural sector

Crossing boundaries in service research: the La Londe Service Conference

Cross-country differences in new service development

Creating innovation that drives authenticity

Connections, communities, and collaboration: service sustainability in the digital age

Collaboration competency and partner match for e-service product innovation through knowledge integration mechanisms

Co-creating services - conceptual clarification, forms and outcomes

Buyer satisfaction and loyalty intention in online auctions

SHOW MORE ARTICLES

Boundary objects for institutional work across service ecosystems

A brief history of SERVSIG

Best papers from the AMA SERVSIG International Research Conference 2008

Are service marketing models really used in modern practice?

An artificial-intelligence-based method for assessing service quality: insights from the prosthodontics sector

Actor engagement valence

Accessing resources for service innovation -the critical role of network relationships

A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania

A new company descriptor takes us into a new era

A Maslow's hierarchy of needs analysis of social networking services continuance

A framework for sustainable service system configuration

A comprehensive model of customer trust in two retail stores

FAQs

Journal of Service Management has an SJR of 3,348 (best quartile Q1) in the CountryOfPapers database.

Immediate OA APC is 2655 EUR. Non-OA / submission fee is 0 EUR.

The acceptance rate recorded for Journal of Service Management is 27%.

Journal of Service Management

Metrics

Name good journals. Call out predatory ones.

Researcher reviews

Best articles by citations

FAQs

What is the SJR of Journal of Service Management?

What is the APC / publication cost?

What is the acceptance rate?