verified SJR 1,093 · Q1 • database Scopus / SJR & Web of Science indexed

Germany · Springer Verlag

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Service Business

Service Business presents the most advanced business research on the service sector. International and multidisciplinary in approach, the journal investigates both the profit and non-profit areas of the service sector. Authors share their experiences in developing, implementing,...

ISSN: 1862-8516

Publisher: Springer Verlag

Category: Strategy and Management

Indexation: verifiedScopus / SJR verifiedWeb of Science

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schedule CountryOfPapers database fields

SJR Impact Factor trending_up

1,093 Q1

H-index 48

Acceptance rate pie_chart

34%

Source Acceptance_Rate

Time to publication hourglass_top

NPD

Field NPD

Publication cost (APC) payments

2.290 € Open Access

Non-OA path 0 €

Metrics

Scimago and CountryOfPapers database fields

Scopus / SJR Web of Science

SJR Impact

1,093

H-index

Docs (year)

Docs 3y

112

Total refs

1624

Cites 3y

627

Citable 3y

111

Cites/Doc 2y

5.31

Ref/Doc

77.33

Immediate OA

2290 €

Embargoed OA

NPD

Non OA / Submission

0 €

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Best articles by citations

Conceptual analysis and implementation of an integrated CRM system for service providers

Web 2.0 and opportunities for small businesses

Diversity and business performance: 50 years of research

Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses

Determinants of retail bank choice in Nigeria: a focus on gender-based choice decisions

Determinants of export performance: differences between service and manufacturing SMEs

Customer equity: a creative tool for SMEs in the services industry

Customer compliance with employee fuzzy requests in service encounters: a self-determination theory perspective

Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation

CRM and RQ as key factors in retail setting services in an economic crisis context. The case of travel agencies

Criteria used in the selection of franchisees: an application in the service industry

Creating a commercially compelling smart service encounter

SHOW MORE ARTICLES

Corporate social responsibility and bank risk profile: evidence from Europe

A comparison of personal entrepreneurial competences between entrepreneurs and CEOs in service sector

Competitiveness, resources, and capabilities: empirical evidence from retail banking

Competitive dynamics and business models in service business: a promising research subject

Competition behavior in service frequency for U.S. airlines

Cognitive and affective constituents of the consumption experience in retail service settings: effects on store loyalty

Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance

Assessing the intangibles transferred in franchise businesses

Are success and survival factors the same for social and business ventures?

An overview of Web 2.0 social capital: a cross-cultural approach

Alleviating job stress to improve service employee work affect: the influence of rewarding

Advertising strategy for outbound travel services

FAQs

Service Business has an SJR of 1,093 (best quartile Q1) in the CountryOfPapers database.

Immediate OA APC is 2290 EUR. Non-OA / submission fee is 0 EUR.

The acceptance rate recorded for Service Business is 34%.

Service Business

Metrics

Name good journals. Call out predatory ones.

Researcher reviews

Best articles by citations

FAQs

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